Customer Service

At HIMALAYAN PINNACLE, we are here to help before, during and after your purchase. Whether you have a question about our teas, an existing order, delivery or a refund, our team will be happy to assist.

How We Can Help

Our customer service team can assist with:

Product and tea-related enquiries
Order and payment-related questions
Shipping and delivery updates
Order cancellation requests
Refund and replacement queries
Damaged or defective product concerns
General questions about international orders

Order Support

If you have a question about an order you have already placed, please keep your order details ready when contacting us. This helps us locate your order and assist you more quickly.

For information about cancellations, damaged or defective products and refunds, please refer to our Refund & Cancellation Policy.

For information about shipping, delivery times, tracking and customs, please refer to our Shipping & Delivery policy.

Contact Our Team

For customer service assistance, please contact us at:

Email: help@himalayanpinnacle.in

Phone: (+91) 780 777 6062

You may also use the enquiry form available on our Contact Us page.

Response to Enquiries

We aim to respond to customer enquiries as promptly as possible during our normal business operations.

For order-related matters, providing your order number and relevant details in your first message will help us review and respond to your enquiry more efficiently.

Contact Information

HIMALAYAN PINNACLE

An export tea brand operated by Primeaxis Exim Pvt. Limited, India

Address: Village Bharech, Teh Jhunga, Distt Shimla, Himachal Pradesh 171218, India

Email: help@himalayanpinnacle.in

Phone: (+91) 780 777 6062

Our team will be happy to assist with your enquiry.