Terms & Conditions

Welcome to HIMALAYAN PINNACLE. These Terms & Conditions explain the rules that apply when you use our website and purchase products from us.

By using this website or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

About HIMALAYAN PINNACLE

HIMALAYAN PINNACLE is an export tea brand operated by Primeaxis Exim Pvt. Limited, India.

Our website is used to provide information about our tea products and to facilitate online orders for customers.

Products and Product Information

We make reasonable efforts to ensure that the information, descriptions and photographs of our products displayed on the website are accurate and up to date.

Tea is an agricultural product, and natural variations in appearance, aroma, flavour and colour may occur between batches.

Product availability may change from time to time, and we may update or discontinue products without prior notice.

Product Prices

Prices displayed on the website are the prices applicable at the time of purchase.

We may update product prices, offers or promotions from time to time. Such changes will not affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.

Shipping charges, taxes or other applicable charges will be shown separately where applicable before the order is completed.

Placing and Accepting an Order

When you place an order through our website, you are making a request to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted for dispatch. We may review the order before processing it.

An order may be declined or cancelled in situations such as product unavailability, an obvious pricing or listing error, payment issues, or circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

Payment

Payments on our website may be processed through third-party payment gateways or payment service providers.

Customers are responsible for providing accurate payment and billing information and for completing the payment required for their order.

We do not normally receive or store your complete card or banking credentials when the payment is processed through a third-party payment provider.

Shipping and Delivery

We offer international shipping to eligible destinations, subject to destination-country regulations, customs requirements and courier availability.

Shipping charges, available delivery services and estimated delivery times are explained in our Shipping & Delivery policy.

Once an order has been dispatched, delivery is handled through the applicable courier or postal service. Delivery times may vary depending on the destination and circumstances affecting the shipment.

Please refer to our Shipping & Delivery policy for information about dispatch, delivery, tracking, customs and international delivery restrictions.

Customs Duties, Taxes and Import Requirements

International orders may be subject to customs duties, import taxes, local taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, such charges are the responsibility of the customer.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country and for complying with local import requirements.

Cancellation, Refunds and Damaged Products

Our rules regarding order cancellations, refunds, damaged packages, defective products and taste-related returns are set out in our Refund & Cancellation Policy.

Customers should review that policy before placing an order.

In particular, once an order has been dispatched, it cannot be cancelled on the basis of a cancellation request.

For damaged or defective products, the reporting and reverse-pickup process described in our Refund & Cancellation Policy will apply.

Use of the Website

You agree to use this website only for lawful purposes and in a way that does not harm the website, our business, our customers or other users.

You must not attempt to gain unauthorised access to the website, interfere with its operation, introduce malicious code or use the website for fraudulent or unlawful activities.

Intellectual Property

The content of this website, including the HIMALAYAN PINNACLE name and branding, logos, photographs, product descriptions, written content, graphics and other materials, belongs to or is used by Primeaxis Exim Pvt. Limited and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute or use our website content or branding for commercial purposes without our prior written permission.

Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier services, analytics tools and other technology services.

The use of such services may be subject to the terms and privacy policies of the respective service providers.

Our website may also contain links to third-party websites. We are not responsible for the content, availability or practices of websites operated by third parties.

Privacy

Information collected through the website is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that you have read and understood the Privacy Policy and how your information may be collected and used.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, services or applicable requirements.

Any updated version will be published on this page. Your continued use of the website after an updated version is published means that you accept the revised Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute arising in connection with the use of this website or the purchase of products from HIMALAYAN PINNACLE will be subject to the applicable laws and legal jurisdiction in India.

Contact Us

If you have any questions regarding these Terms & Conditions, an order or any other matter relating to our website, please contact us at:

HIMALAYAN PINNACLE

An export tea brand operated by Primeaxis Exim Pvt. Limited, India

Address: Village Bharech, Teh Jhunga, Distt Shimla, Himachal Pradesh 171218, India

Email: help@himalayanpinnacle.in

You may also contact us through the enquiry form available on our Contact Us page.