Privacy Policy

HIMALAYAN PINNACLE, an export tea brand operated by Primeaxis Exim Pvt. Limited, India, respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect when you use our website, how we use it, and the choices available to you.

Information We Collect

When you place an order, contact us, or use certain features of our website, we may collect information such as your:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Information you provide through our enquiry or contact forms

When you make a payment, the payment may be processed through a third-party payment gateway or payment service provider. We may receive transaction-related information, such as payment status or a transaction reference, as needed to process and manage your order.

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Arrange shipping and delivery
  • Respond to your enquiries and requests
  • Process cancellations, refunds and replacements
  • Provide customer support
  • Communicate with you about your order
  • Improve our website, products and customer experience
  • Meet applicable legal and regulatory requirements

We use your information only for purposes connected with our business and the services we provide to you.

Sharing Your Information

We may need to share relevant information with trusted service providers who help us operate our business.

For example, information may be shared with:

  • Payment gateways and payment service providers for processing transactions
  • Courier and delivery companies for shipping your order
  • Technology, website and service providers who help us operate our website and business
  • Government authorities or other parties where disclosure is required by law

We do not share your personal information with unrelated third parties for their own marketing purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences and understand how visitors use the website.

Some cookies may be placed by services used on our website, such as payment, security, analytics or other technical services.

You can manage or restrict cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled.

How We Protect Your Information

We take reasonable steps to protect the personal information we handle and to prevent unauthorised access, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

How Long We Keep Information

We keep personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records and meeting legal or regulatory requirements.

When information is no longer required, we may delete it or securely dispose of it, subject to any legal or legitimate business requirements to retain it.

Your Choices and Rights

Depending on the law that applies to you, you may have rights relating to your personal information, including the right to request access to certain information, correction of inaccurate information, deletion where applicable, or withdrawal of consent where processing is based on consent.

You may contact us using the details below to make a privacy-related request. We may need to verify your identity before processing certain requests.

International Customers

HIMALAYAN PINNACLE accepts international orders, and your information may be processed or shared with service providers involved in payment, order fulfilment, shipping and website operations.

Where required, we will handle such processing in accordance with applicable data protection and privacy laws.

Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing them with your personal information.

Children’s Privacy

Our website is intended for general customers and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable requirements.

Any updated version will be published on this page with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact us at:

HIMALAYAN PINNACLE

An export tea brand operated by Primeaxis Exim Pvt. Limited, India

Address: Village Bharech, Teh Jhunga, Distt Shimla, Himachal Pradesh 171218, India

Email: info@himalayanpinnacle.in

You may also contact us through the enquiry form available on our Contact Us page.